FAQ:
Please find below the list of Frequently Asked Questions (FAQs). If for any reason you are unable to find the answer you are looking for below, or need further assistance please reach out to us using the contact button below.
GENERAL QUESTIONS
Q: Where are you located?
A: Jameson Schultz Photography is currently based in Seattle, WA.
Q: What are your hours of operations and availability?
A: Hours will vary. Typical email response time is 24 to 48 hours. Available work time will vary depending on project needs.
Q: How do I contact Jameson Schultz Photography?
A: You may contact Jameson Schultz Studios by clicking here, or by emailing js@jamesonschultz.studio.
Q: What are the labels on all the photographs displayed online?
A: JSS applies watermarks to all images for sale online to prevent any downloading, copying, and / or printing of their photographs, which constitutes a violation of copyright law and against the Terms of Use and Terms of Sale. Please if you like the work, please purchase through our online store front.
Q: What is Jameson Schultz Photography Studio?
A: I began my photography business, Jameson Schultz Photography Studio with a strong focus in a traditional landscape, wildlife, and nature images that were created through exploring places that captivated my imagination. It has evolved to producing more than just a pretty picture, but telling the story of the scene, the emotions of that are woven in the background and the wonder that I felt in each of those moments. The overwhelming majority of my images involve trekking miles into the backcountry, climbing hundreds of feet in elevation, or hours tracking down nature in its true wild form. I have since expanded into providing my photography services for freelance work for event photography and lifestyle photography, but probably one of the more interesting services I provide is photographing adventure and outdoor events. Whether it’s proposals in the backcountry to family rock climbing trips, if it involves anything out of the ordinary, I am inspired to capture it. My business is based out of Normal Heights in San Diego, though my work is available from pretty much anywhere through accessing my website.
Q: Who is Jameson Schultz?
A: It wasn’t long after I picked up my first camera that I knew I would be a photographer for the rest of my life. My college hobby turned into a passion and eventually transformed into a way to capture all those moments I wanted to hold on to. Whether it’s good friends on a weekend climbing trip or a multi-day backpacking trip through pristine wilderness, my camera has been and will continue to be a companion to it all.
I was raised in Southern California, with frequent family vacations and trips to the Eastern Sierras and other nearby wilderness to feed my curiosity. Our house resided nicely concealed in a canyon, where we had more bears and coyotes than actual neighbors. I definitely did not appreciate the immense impact it had on me at the time, but looking back I can easily see how the environment I was raised in led me to where I am, and what I view as most important today.
I spend my weekdays as an engineer for a composites manufacturing company, and spend my remaining time planning and executing trips into wild and beautiful places. I feel like I am getting to be a pro at the whole weekend warrior lifestyle and am transitioning into going all in. Over the past six months, I have been taking steps to make my vision and passion my reality. It’s funny how the 10-year plan, moved to a 5-year plan, and now I’m working to make that my life. It’s been wonderful to see all the hard work with all the miles trekked, hours editing, and everything I have put into it so far starting to gain momentum, which feeds my inspiration to do more.
To be honest, I always told myself, “put in your 10,000 hours and then go for it.” The more I worked at just developing myself and my skills to support my photography business, the more I felt like I was just pushing it off. I wanted nothing more than to make this my work and life, but was and am still am a little afraid of the unknown. After I sold some of my first prints and saw them framed and their new owner’s reactions to not only the work but the stories that were behind each of them, my feelings and fears changed.
Recently, I have expanded into photographing events, and volunteer efforts, which has been just as much, if not more rewarding. I’ll even be a part of a humanitarian volunteer project over the course of 3 months this fall that even though I cannot reveal more at this time, I can’t express how excited and grateful I am that what I have been building will be serving something so much greater than myself. My story has evolved to simply wanting to create work that matters. Though there are so many ways to do so, I aim to tell my story, and the stories of others, raise awareness and inspire some sort of feeling and action that laid dormant in myself for so long. That life is worth living, and our world is filled with incredible people and places that aren’t meant to be seen just on a screen.
Ultimately, the draw for me is getting to these far-out places that few have witnessed and not only experience it all first hand but then being able to bring back those moments as a photograph and reminder. Capturing those seconds from my perspective in a way that can tell a story or provoke emotion and one’s imagination is one of the greatest rewards I get from dragging my camera around. When I throw myself out into those insanely beautiful places, my surroundings pretty much do all of the heavy lifting.
Q: Where can I see the art in person?
A: The art is displayed in select galleries and locations that vary over time. Reach out to us by filling out the contact form by clicking here to inquire about current showings.
Dec. 1st - Dec. 31st: Stretch & Staple / Snapshot Brewing Show
While there will be a variety of prints on display for purchase throughout the month at a specially discounted rate, Dec. 3rd the venue will host a Meet the Artist evening. Hope to see you there!
Q: What are non-Limited Edition Poster Prints?
A: Jameson Schultz Studio places a premium on the majority of created work. However, we believe that cost should not prevent you from bringing one of these works into your home or office. Poster and Xpozer prints are offered to meet this belief for select popular works to provide an affordable alternative to the Limited Editions offered. These prints do not utilize the same gallery and museum quality materials as in the higher tier print offerings and are an economical alternative to bringing Jameson Schultz Studio images into your home or office. As such, they are available in near unlimited quantities through our store and do not come with a warranty.
Q: What is a Limited Edition?
A: Jameson Schultz Limited Edition photographs are both assigned a unique serial number as well as hand-signed and and verified with certificate of authenticity. Additionally included, is typically a hand-written story behind each image, describing the personal experience leading up to creating the photograph. Limited edition photographs span a range of sizes and print quantities from 15 - 950 prints. Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here.
Q: What is an Artist Premium Limited Edition?
A: Jameson Schultz Artist Limited Edition photographs are both assigned a unique serial number as well as hand-signed and verified with certificate of authenticity. Additionally included, is typically a hand-written story behind each image, describing the personal experience leading up to creating the photograph. An Artist Limited Edition includes an additional piece of the scene and memorabilia used to either create the shot, a tool or piece of equipment used in the adventure to create the shot, or an article from the landscape to create the photograph. These editions are extremely limited in quantity (typically 1-5) due to the nature of these editions, and will be inscribed, stamped, etched, or signed by the artist. Pricing will vary based on the additional articles included. Artist Limited Edition photographs available are indicated on each image. If you are unsure if an image is an Artist Premium Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.
Q: What is an Open Edition?
A: Open Editions are signed and verified prints that do not come with a limited number available.
Q: Why does the price of the work change over time?
A: Prices are subject to change as cost of materials and services change over time. Though this change is typically nominal, if there is any discrepancy, Jameson Schultz Studio will contact you prior to moving forward with any purchases.
CRAFTSMANSHIP & QUALITY QUESTIONS
Q: What is a Limited Edition?
A: Jameson Schultz Limited Edition photographs are both assigned a unique serial number as well as hand-signed and verified with certificate of authenticity. Additionally included, is typically a hand-written story behind each image, describing the personal experience leading up to creating the photograph. Limited edition photographs span a range of sizes and print quantities from 15 - 950 prints. Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.
Q: What is an Artist Premium Limited Edition?
A: Jameson Schultz Artist Limited Edition photographs are both assigned a unique serial number as well as hand-signed and verified with certificate of authenticity. Additionally included, is a hand-written story behind each image, describing the personal experience leading up to creating the photograph. An Artist Limited Edition includes an additional piece of the scene and memorabilia used to either create the shot, a tool or piece of equipment used in the adventure to create the shot, or an article from the landscape to create the photograph. These editions are extremely limited in quantity (typically 1 - 5) due to the nature of these editions, and will be inscribed, stamped, etched, or signed by the artist. Pricing will vary based on the additional articles included. Artist Premium Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here.
Q: Will Limited Editions or Artist Limited Editions be republished or reproduced?
A: Under NO circumstances will Limited Editions or Artist Limited Editions be reproduced once quantities have been reached.
Q: Where are the editions produced?
A: Jameson Schultz Photography produces all prints and works within the United States from the highest quality domestic and imported materials. If you are interested in learning more about the available options click here.
Q: What sizes are available for available editions?
A: Typically a variety of sizes are available for printed editions. A list of general sizes can be seen by clicking here. Custom sizes are available if not listed, and should be inquired by contacting us directly by clicking here.
Q: Are custom sizes available?
A: Custom sizes are sometimes available if not listed, and should be inquired by contacting us directly by clicking here. Most prints have been created for large format printing.
Q: Can I frame the artwork?
A: We recommend the artwork be framed in order to properly display the editions. Depending on type of media chosen, there are a variety of framing options available from wooden frames, metal frames, or floating frames. If you are unsure about the type of framing available or are looking for suggestions please contact Jameson Schultz Studio by clicking here.
Q: Do you sell unframed artwork?
A: We do sell unframed artwork. HOWEVER, we highly recommend that all images be handled and mounted by either professionals or with extreme care. Always handle with caution using gloves provided. Jameson Schultz Studio is not responsible for damages that occur to artwork during any handling or mounting of the artwork and it will not be eligible for a refund, replacement, or exchange if damages were to occur. It is recommended to only use a local qualified print shop to mount or frame any photographs.
Q: Do you sell poster prints, screensavers, etc.?
A: Jameson Schultz Photography does not sell any poster prints, screensavers, or digital media products of the available editions listed in the online store as it opens the way for copyright infringement. However, we do offer commissioned media, licensed imagery, stock imagery and related works for various projects and should be inquired directly by clicking here.
Q: Is the artwork signed by the photographer?
A: Yes, each piece of artwork is hand-signed by the artist and features a holographic tamper-resistant stamp certifying authenticity by the artist. Limited Edition and Artist Premium Limited Edition prints will additionally feature a hand-written story behind each image, describing the personal experience leading up to creating the photograph. Depending on printing media selected at time of purchase, the artist may substitute a finger print to support verifiable authenticity in conjunction with serialized documentation. Poster prints may or may not be signed by the photographer. Signatures are reserved for Silver Tier Prints and higher (click here for more details abut the different print tiers)
ARTWORK HANDLING & CARE
Q: How can I hang the artwork?
A: The artwork will include the appropriate hanging equipment. Picture hangers and/or wall anchors are recommended but are not included with your purchase as we are not aware of how and where you wish to mount your photograph. Many variations for mounting and hanging are possible, some of which are listed on this STORE page. Inquire directly for additional desired options not listed by clicking here.
Q: How can I clean the artwork?
A: Printed editions should be cleaned only whenever it is absolutely necessary and should be performed with extreme caution. If necessary, first dust off the image using a soft, dry, non-abrasive cloth. Applying very little pleasure, wipe clean with a water-dampened cloth by blotting slowly. Any usage of dry and or gritty materials against the surface of the image may cause surface scratches to which Jameson Schultz Photography is not responsible for. Never use any cleaners such as window sprays, chemical cleaning compounds, or solvents, which will lead to permanent damage of the work.
Q: How can I illuminate the artwork?
A: Image display and lighting can produce amazing results when done properly. Typically halogen bulbs emitting a color temperature of approximately 3000 Kelvin should be used to display the colors properly, and promote longevity of the print. However a variety of lighting options exist. We are happy to provide recommendations or provide pricing on image lighting packages. If you are interested in these packages, please inquire directly by clicking here.
ORDERING & PURCHASING
Q: How can I place an order?
A: Currently the online shop is under construction, however placing an order can be done easily by contacting us directly by clicking here, or by sending an email to sales@jamesonschultz.studio.
Q: What do I need to place an order?
A: No account is necessary to place an order. A credit card, contact information, billing information, and shipping information is all that is required at time of order.
Q: How can I track the status of an order?
A: The order status page is located within the account page and is currently under construction. If you are interested in learning the status of your order please contact js@jamesonschultz.studio or by clicking here and indicating your order number in the subject line.
Q: What types of payment are accepted?
A: Payment via Visa, MasterCard, American Express, PayPal, or Amazon Pay will be accepted and is executed through a secure third party integrated by Squarespace via Stripe, Square, or PayPal.
Q: When can I expect to be billed or invoiced for the order?
A: The type of payment service will be billed at the time of order for your invoiced amount, which includes the item, taxes, and shipping. No additional charges will be processed following the initial one-time payment from the customer at the time of purchase.
Q: What is the return policy?
A: Jameson Schultz Studio guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through Jameson Schultz Studio’s online store, Jameson Schultz Studio will accept the return for any reason within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be physically defective.
If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Jameson Schultz Studio may issue a full refund of the purchased price paid by the customer at the sole discretion of Jameson Schultz Studio based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at customerservice@jamesonschultz.studio.
Q: Are there gift cards available for purchase?
A: Jameson Schultz Photography offers custom gift certificates available by request only. Inquire by contacting js@jamesonschultz.studio or by clicking here.
Q: Where can I view the artwork prior to purchasing?
A: The artwork will be available through the online store page that can be found by clicking here. Select in person gallery showings may be available depending on time and location and should be inquired by clicking here. Artwork listed in galleries or social media that is not currently in store is available for purchase. If interested in an item seen at these locations please reach out to sales@jamesonschultz.studio or by clicking here.
Q: Will I need to pay sales tax?
A: Jameson Schultz Studio will charge all applicable sales taxes in accordance with location of the purchaser within the United States. International customers are responsible for paying all fees, duties, customs, and taxes associated with international shipping and maybe invoiced separately depending on the location of the item(s) being sent by the purchaser.
Q: How much will shipping cost?
A: Shipping costs shall be free to all purchasers shipping their purchased and invoiced products within the continental united states. Orders shipping item(s) to Alaska, Hawaii, or U.S. territories may incur additional charges. Jameson Schultz Studio reserves the right to invoice the additional Shipping & Handling charges separately for shipping to the aforementioned states and territories, which shall be communicated to the customer and invoiced at the time of shipment.
SHIPPING & DELIVERY
Q: Will editions be available internationally?
A: Yes, all editions will be available internationally generally speaking. We reserve the right to decline shipment to certain destinations subject to embargoes, sanctions, war, disturbances, or other local regulations and restrictions. We will not ship to a residential addresses in Russia, Cuba, North Korea, etc.
Q: Can I ship to multiple addresses?
A: No, we cannot ship to multiple addresses in one order. To ship to multiple addresses a new order must be created for each address the customer wishes to ship to.
Q: Will I pay duties and taxes on international orders?
A: International customers are responsible for paying all fees, duties, customs, and taxes associated with international shipping. Orders shipping item(s) to Alaska, Hawaii, or U.S. territories may incur additional charges. Jameson Schultz Studio reserves the right to invoice the additional Shipping & Handling charges separately for shipping to the aforementioned states and territories, which shall be communicated to the customer and invoiced at the time of shipment.
Q: How can track my order?
A: The order status page is located within the account page and is currently under construction. If you are interested in learning the status of your order please contact c or by clicking here and indicating your order number in the subject line.
Q: Is the artwork insured during the shipping process?
A: The artwork and any additional items will be insured during transit.
Q: What if the artwork or package arrives damaged?
A: If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through Jameson Schultz Studio’s Sales Department upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download. Jameson Schultz Studio reserves the right to issue a redownload at their discretion upon customer proof of purchase and valid reason.
If any physical Media and/or Product(s) are purchased, Jameson Schultz Studio will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold Jameson Schultz Studio reliable for any delays in shipping.
Jameson Schultz Studio and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process. The shipping charge shown during the checkout process is subject to verification and to correction or change without notice. If the actual shipping charge is more than the amount shown in your shopping cart, Jameson Schultz Studio will contact you with the correct shipping costs before processing your order, and the customer will have an opportunity to cancel your order.
Q: Will you ship to a PO box?
A: No we will not ship to a PO box.
Q: When can I expect an order to arrive after being placed?
A: Order times will vary depending on shipping service selected. Typically 5 to 20 business day lead times depending on printing, framing, and other items that may be included by the purchaser at time of order. If lead time is an issue Jameson Schultz Studio can provide expedition of the order for a nominal fee. Orders can be expedited and should be inquired directly by clicking here or contacting js@jamesonschultz.studio.
RETURNS & EXCHANGES
Q: What is the return or exchange policy?
A: Jameson Schultz Studio guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through Jameson Schultz Studio’s online store, Jameson Schultz Studio will accept the return for any valid reason, related to: damaged on arrival, wrong print received (size, type, or image), and lastly any printing defects within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be physically defective.
If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Jameson Schultz Studio may issue a full refund of the purchased price paid by the customer at the sole discretion of Jameson Schultz Studio based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at customerservice@jamesonschultz.studio.
Q: Can I change or cancel my order after it is placed?
A: Due to the nature of these prints, changes to the order after being placed will not be accepted, unless notified within (24 hours) of time of purchase.
MY ACCOUNT
Q: Do I have to make an account to purchase anything from the website?
A: No, there is no requirement to create an account to purchase from the online galleries.
Q: How do I create an account?
A: The Account page is currently under construction and will be live shortly with instructions to follow.
Q: How do I login to my account?
A: The Account page is currently under construction and will be live shortly with instructions to follow.
Q: If I forgot the account password is there a way to reset it?
A: The Account page is currently under construction and will be live shortly with instructions to follow.