RETURNS & EXCHANGES

FAQ DIRECTORY

Q: What is the return or exchange policy?

A: Jameson Schultz Studio guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through Jameson Schultz Studio’s online store, Jameson Schultz Studio will accept the return for any valid reason, related to: damaged on arrival, wrong print received (size, type, or image), and lastly any printing defects within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be physically defective.

If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Jameson Schultz Studio may issue a full refund of the purchased price paid by the customer at the sole discretion of Jameson Schultz Studio based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at customerservice@jamesonschultz.studio.

Q: Can I change or cancel my order after it is placed?

A: Due to the nature of these prints, changes to the order after being placed will not be accepted, unless notified within (24 hours) of time of purchase.